MIDLANDS CLINIC INFORMATION

We welcome you as a patient and appreciate the opportunity to provide you with medical services. The information below is designed to introduce you to our services and to answer your questions about our clinic and our policies.

Our physicians maintain active privileges at both Mercy Medical Center and St. Luke's Regional Medical Center in Sioux City, Iowa. Several of our physicians provide care at The Siouxland Surgery Center as well as satellite clinics throughout the Siouxland area.

OFFICE HOURS
Our offices are open Monday through Friday from 8:00 am to 5:00 pm.

APPOINTMENTS
Patients are seen according to their appointment time. All attempts are made to minimize waiting. However, emergencies do occur and disrupt even the best schedule. Your patience is appreciated during these times.

For your first appointment you will be asked to fill out information forms. When possible, these forms will be sent to you by mail before your appointment. Please fill these out completely, sign and date them. You will be asked for a copy of your insurance card, so be sure to bring this along. If you need assistance, please ask our receptionists. If your insurance requires a referral by your primary care physician, this must be done prior to your appointment with us. It is helpful if you bring any test results, x-rays and a list of current medications to your appointment. On all subsequent visits, please notify us of any address, phone number or insurance changes.

MEDICAL RECORDS
The information in your chart is confidential and the entire staff will protect that confidentiality. If you wish to have your records released to an insurance company, lawyer, another physician or any other person, you will need to sign an authorization to release medical information. We will then send the information for you.

BILLING AND INSURANCE
You are expected to pay for your office visit at the time of service. Payments can be made in the form of cash, check, Visa, Master Card and Discover. We are always willing to discuss fees with you and provide an estimate of charges for your visit.
Statements are sent out monthly. If you have questions or are not able to pay your bill within ten days of receipt of the statement, please call our business office at 605-217-5500 to make arrangements. We do file insurance claims for you and want to help you receive reimbursement from your insurance company. However, please note, payment of the bill is the responsibility of the patient and not a third party such as an insurance company or person being sued. We cannot wait for settlement of lawsuits before being paid for services. Paying your bill, in no way prevents or delays you from collecting from your insurance company or third party payor.

QUESTIONS?
If you have a problem or a question, please don't hesitate to call 605-217-5500. Our office is staffed with experienced and knowledgeable professionals to answer your questions.

Midlands Clinic, 705 Sioux Point Road, Dakota Dunes, SD
Business Office: 605-217-5500 fax 605-217-5515